At Furniture MSF, customer satisfaction is our top priority. We strive to deliver high-quality furniture and excellent service. However, if you are not completely satisfied with your purchase, we have a flexible Return & Refund Policy to ensure a smooth process.

1. Return Policy

We accept returns under the following conditions:

✅ Eligibility for Returns:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Return requests must be initiated within [7] days of delivery.

  • Custom-made or personalized furniture items cannot be returned unless they arrive damaged or defective.

✅ Non-Returnable Items:

  • Customized or made-to-order furniture.

  • Items damaged due to improper use or mishandling.

  • Clearance sale or discounted items (unless damaged during transit).

✅ Return Process:

  1. Contact our customer support team at [Your Email/Phone] within [7] days of delivery.

  2. Provide order details, reason for return, and supporting images (if applicable).

  3. Once approved, we will arrange a pickup or guide you on how to return the product.

  4. After inspection, we will process the refund or exchange.

2. Refund Policy

Once we receive and inspect the returned item, we will notify you about the refund status.

✅ Refund Options:

  • Full Refund: If the product is returned in perfect condition within the return period.

  • Partial Refund: If the product is used, damaged, or missing parts due to customer negligence.

  • Replacement: If the item is defective or damaged during transit, we offer a free replacement instead of a refund.

✅ Refund Processing Time:

  • Refunds will be processed within [7] business days after approval.

  • Amount will be credited to your original payment method (bank account, credit/debit card, or wallet).

3. Cancellation Policy

✅ Before Dispatch:

  • Orders can be canceled within [7] hours of placement for a full refund.

✅ After Dispatch:

  • Once the order has been shipped, it cannot be canceled. You can initiate a return after delivery.

4. Damaged or Defective Products

If you receive a damaged or defective product, please inform us within 24-48 hours of delivery with photos/videos of the issue. We will arrange a free replacement or issue a refund based on the severity of the damage.